WHY CONTIVIO
The Global Cloud Contact Center & PBX for Growing Enterprises
All Media
Channels
Blended Voice, Live Chat & ChatBots, SMS/MMS, Fax, Email
Unparalled
Integration
Blended Screen Pops, CRM Power Dialer, IVR Self-Service, SMS Alerts
Global CCaaS
& Communications
Complete Cloud System With IVR, ACD, Intelligent Routing, Bundled VoIP
True Insights
& Reporting
Report Templates And Live Dashboards, Integrate Call Center Metrics With CRM
Empower Sales and Support Like Never Before
- Simplified Staff Management
- Configurable Sales Cadences
- Proactive Lead Nurturing
- Practical AI
- Channel of Choice
The most intuitive Admin Portal in the industry.
Manage staff priorities and skills across teams, queues, channels and campaigns.
Take your admin experience to new heights. Modify the look at feel of your Live Chat Widget & Chatbots, run ad-hoc reports and adjust queues settings on the go with ease!
Maintain control and drive agent productivity.
Ensure nothing falls through the cracks by configuring sales cadences across sales campaigns and customer service follow-ups.
Staff handling both inbound & outbound media can rely on “Disposition Drive Cadences” to automate their follow-ups. Calls will either auto-schedule in your CRM, or reload within the Dialer.
Respond to hot leads within seconds with real-time automation.
Never miss a sale by responding to leads in real-time with automated web form, live chatbot, SMS, and voice workflows on all devices.
All CRM lists will sync to the Contivio Dialer in real-time, with the flexibility to run dialer campaigns via categories, priorities & territory. For enhanced transparency all interactions will push to your CRM on-demand.
Happier customers and 35% more productive agents.
Providing your sales and support with automated insights and workflows to drive performance.
Let the context of your interactions dictate what to screen pop and where to send interactions. Route blended Voice, Live Chat, and SMS/MMS to CRM assigned account managers, and debtors direct to Accounts Receivable.
Blended Channel support is a must have!
Let your customers define how they engage with your sales & support staff across all blended channels.
The way prospects and customers engage with your business continues to evolve. By deploying blended Contivio Media connected to your CRM the voice of the customer is always at the forefront.
A Global Alternative with Unlimited Reach
A Truly Integrated Software & Communications Backbone
Enterprise Security ISO27001 certified AWS Deployed
Data
Centers In
7
AWS Regions
Built to Scale
from 5 to
5,000
Seats
VoIP + WebRTC
Support in
150 +
Countries
How Our Best-in-Class Integration Drives Your Success
skilled and quality rep
Sales Cadences from your CRM
recording, chat transcripts, notes, dispositions
Contivio backbone
GET STARTED
Transform Your CRM Into a Contact Center
Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?