Human Centric AI
for CRM & ERP
One platform for voice, messaging, and AI, built for your CRM!
AI contact center for NetSuite
Connect with your CRM
SELECT YOUR CRM
Run your business on every customer interaction
Engage customers
on every channel
Voice, SMS, and chat in one place so your team can respond faster and never lose a conversation.
Work directly
inside your CRM
No switching tools. Every call, message, and workflow lives inside your CRM so your team stays efficient and aligned.
Automate and route
every interaction
Use AI and intelligent routing to connect customers to the right person, automate repetitive tasks, and scale without adding headcount.
Turn conversations
into insights
Track performance, understand customer needs, and uncover revenue opportunities with real-time data across every interaction.
Empower Sales and
Support Like Never Before
Simplified Staff Management
Effortless ease of use for admin on the go.
Manage staff priorities and skills across teams, queues, channels and campaigns.
Take your admin experience to new heights. Modify the look at feel of your Live Chat Widget & Chatbots, run ad-hoc reports and adjust queues settings on the go with ease!
Practical AI
Happier customers and 35% more productive agents.
Providing your sales and support with automated insights and workflows to drive performance.
Let the context of your interactions dictate what to screen pop and where to send interactions. Route blended Voice, Live Chat, and SMS/MMS to CRM assigned account managers, and debtors direct to Accounts Receivable.
Channel of Choice
Blended Channel support is a must have!
Let your customers define how they engage with your sales & support staff across all blended channels.
The way prospects and customers engage with your business continues to evolve. By deploying blended Contivio Media connected to your CRM the voice of the customer is always at the forefront.
Configurable Sales Cadences
Maintain control and drive agent productivity
Ensure nothing falls through the cracks by configuring sales cadences across sales campaigns and customer service follow-ups.
Staff handling both inbound & outbound media can rely on “Disposition Drive Cadences” to automate their follow-ups. Calls will either auto-schedule in your CRM, or reload within the Dialer.
Proactive Lead Nurturing
Respond to hot leads within seconds with real-time automation
Never miss a sale by responding to leads in real-time with automated web form, live chatbot, SMS, and voice workflows on all devices.
All CRM lists will sync to the Contivio Dialer in real-time, with the flexibility to run dialer campaigns via categories, priorities & territory. For enhanced transparency all interactions will push to your CRM on-demand.
Trusted by teams running on Contivio
Case Studies
I wish we made the decision to use Contivio sooner. We love everything about the product, including their ongoing support.
Our team loves using Contivio simply put. They have hit the mark on any promise ever made and continue to exceed expectations.
We’re are able to get valuable insights into our workforce. With these finding our revenue increased by applying what we learned.
Contivio really makes an impact for our agents on every call. The NetSuite integration is always reliable which is a bonus for us.
Contivio has helped us improve two key metrics, call handling times & staff productivity.
Contivio’s Salesforce Power Dialer has been a real game-changer for our Sales team.
THE RESULTS
Case Studies
A Global Alternative with Unlimited Reach
A Truly Integrated Software & Communications Backbone
Enterprise Security ISO27001 certified AWS Deployed
Data
Centers In
7
AWS Regions
Built to Scale
from 5 to
5,000
Seats
VoIP + WebRTC
Support in
150 +
Countries
GET STARTED
Transform Your CRM Into a Contact Center
Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?
