“Contivio’s Salesforce Power Dialer has been a real game-changer for our Sales team. The reps create their list, hit the start button and start dialing directly from Salesforce. We couldn’t ask for an easier solution!”
WHY CONTIVIO
Key Benefits & Differentiators
Product
Extensive multichannel features that are easy to use and maintain with unparalleled integration and automation capabilities.
Technology
Made for the Cloud, proven performance, multi-tenant, industry leading scalability.
Flexibility
Global VoIP & WebRTC Support, Connect to any CRM, Deploy our Softphone, Mobile App or IP Phone.
Reliability
Global scalability with no hardware or software to maintain, and designed to support 99.995% telco reliability.
WHY CONTIVIO
Key Benefits & Differentiators
Product
Extensive multichannel features that are easy to use and maintain with unparalleled integration and automation capabilities.
Technology
Made for the Cloud, proven performance, multi-tenant, and industry leading scalability.
Flexibility
Global VoIP & WebRTC Support, Connect to any CRM, Deploy from anywhere.
Reliability
Global scalability with no hardware or software to maintain, highly secure, and 99.995% reliability.
Your Enterprise Contact Center Suite
With Contivio, all standard telephony controls (and more) are accessible from an intuitive, easy-to-use toolbar that uses minimal screen real estate. Now agents can focus on the customer information in your CRM and take notes without having to switch between applications.
Dynamic Caller ID
Hot-Desking
Remote Agents
Trigger Scheduled Calls
History Search
Agent Reporting
Stand Alone PBX Offering
Call Recording
Call Disposition
Call Notes & Wrap Up
Call Forwarding
Warm & Cold Transferring
Call Conferencing
Company Directory
Features like Skill-based routing & Priority-based queuing help guarantee that your customers will receive the level of care they deserve. Contivio uses the data from your CRM, such as account numbers or zip codes, to route your customers to the agent (or self-service IVR) most qualified for their needs.
Skill-Based Routing
Priority Routing
CRM Adaptive Routing
Text to Speech
Agent & Queue Music
Dial by Extension
Call Surveys
Automatic Call Back
Queue Voicemail
Self-Service IVR
Shift Hours
Operating Hours
Holiday Routing
Call Notifications
Leverage telephone functionality in virtually any Web-based API with out-of-the-box Computer Telephony Integration (CTI) for leading CRM products. With Contivio, there’s no need for expensive software or hardware, and your workflow is automated to fit your goals.
Custom Screen Popping
CRM Record Owner Routing
Web to Lead Campaigns
Power Dialing with Local ID
Case Management
Post Call & Media Updates
Trigger Scheduled Calls
SMS Broadcast Campaigns
IVR Broadcast Campaigns
DNC Compliance
Contact center features like call & media blending, quality assurance & monitoring, real-time statistics & reporting, workforce management, and more empower administrators to run an effective and efficient contact center. Authorized supervisors can monitor live agent and customer interactions from any location, at any time with Contivio’s real-time dashboard.
Multi-Level Admin
Shift Management
Variable Percentage Recording
Live Statistics
Agent Status Reporting
Leaderboard
Call Monitoring
Call Whisper
Call Barge-In
On-the-Fly Configuration
Historical Reporting
Company Notifications
Take & Make Calls
With Contivio, all standard telephony controls (and more) are accessible from an intuitive, easy-to-use toolbar that uses minimal screen real estate. Now agents can focus on the customer information in your CRM and take notes without having to switch between applications.
Dynamic Caller ID
Hot-Desking
Remote Agents
Trigger Scheduled Calls
History Search
Agent Reporting
Stand Alone PBX Offering
Intelligent Routing
Features like Skill-based routing & Priority-based queuing help guarantee that your customers will receive the level of care they deserve. Contivio uses the data from your CRM, such as account numbers or zip codes, to route your customers to the agent (or self-service IVR) most qualified for their needs.
Skill-Based Routing
Priority Routing
CRM Adaptive Routing
Text to Speech
Agent & Queue Music
Dial by Extension
Call Surveys
Automatic Call Back
Queue Voicemail
Self-Service IVR
Shift Hours
Operating Hours
Holiday Routing
Call Notifications
CRM Integration
Leverage telephone functionality in virtually any Web-based API with out-of-the-box Computer Telephony Integration (CTI) for leading CRM products. With Contivio, there’s no need for expensive software or hardware, and your workflow is automated to fit your goals.
CRM Record Owner Routing
Web to Lead Campaigns
Power Dialing with Local ID
Case Management
Post Call & Media Updates
Trigger Scheduled Calls
SMS Broadcast Campaigns
IVR Broadcast Campaigns
DNC Compliance
Supervisor Tools
Contact center features like call & media blending, quality assurance & monitoring, real-time statistics & reporting, workforce management, and more empower administrators to run an effective and efficient contact center. Authorized supervisors can monitor live agent and customer interactions from any location, at any time with Contivio’s real-time dashboard.
Multi-Level Admin
Shift Management
Variable Percentage Recording
Live Statistics
Agent Status Reporting
Leaderboard
Call Monitoring
Call Whisper
Call Barge-In
On-the-Fly Configuration
Historical Reporting
Company Notifications
Download our Printable Datasheet with Additional Features and Key Insights
CONTIVIO WORKS FOR THE ENTIRE ENTERPRISE
Empower your agents with contact center agent apps deployed as a toolbar. Simply plug in a headset and manage communications through your toolbar and soft pad. No more toggling between contact center applications or fumbling with a phone and handset.
User Directory
Built For CRM Toolbar
Telephony Controls
Break Status Management
Agent Instant Messaging
Toolbar Notepad
Improve supervisor visibility, drive staff efficiency and increase utilization with Contivio's interactive dashboard. With tools such as quality assurance monitoring, real-time reporting, and workforce management, staff management has never been easier.
Live-Chat Alerts
Call Monitoring
Workforce Management
Real-Time Wallboards
On-Demand Reports
Call Whisper & Barge-In
Buit for Agents
Empower your agents with contact center agent apps deployed as a toolbar. Simply plug in a headset and manage communications through your toolbar and soft pad. No more toggling between contact center applications or fumbling with a phone and handset.
User Directory
Built For CRM Toolbar
Telephony Controls
Break Status Management
Agent Instant Messaging
Toolbar Notepad
Made to Empower Supervisors
Improve supervisor visibility, drive staff efficiency and increase utilization with Contivio's interactive dashboard. With tools such as quality assurance monitoring, real-time reporting, and workforce management, staff management has never been easier.
Live-Chat Alerts
Call Monitoring
Workforce Management
Real-Time Wallboards
On-Demand Reports
Call Whisper & Barge-In
THE RESULTS
Case Studies
I wish we made the decision to use Contivio sooner. We love everything about the product, including their ongoing support.
Our team loves using Contivio simply put. They have hit the mark on any promise ever made and continue to exceed expectations.
We’re are able to get valuable insights into our workforce. With these finding our revenue increased by applying what we learned.
Contivio really makes an impact for our agents on every call. The NetSuite integration is always reliable which is a bonus for us.
Contivio has helped us improve two key metrics, call handling times & staff productivity.
Contivio’s Salesforce Power Dialer has been a real game-changer for our Sales team.
THE RESULTS
Case Studies
GET STARTED
Transform Your CRM Into a Contact Center
Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?
