Eliminate Redundancies
Speed up Support with screen pops displaying relevant customer information
Unify Visibility
Get full visibility across your cloud apps for informed decision-making
Increase Service Levels
Transfer a live chat to the
most skilled qualified agent
Streamline Call Routing
Practical AI to route calls by Zendesk Fields
Improve Productivity
Enable agents to multi-task and
push activity logs to Zendesk
Core CRM Extensions
Case Management
Create, update and manage cases real-time – irrespective of chosen media.
SMS & MMS
Seamlessly send and receive SMS/MMS, providing an efficient channel for proof of product issues.
Supervisors
Empower supervisors with Contivio's core functions for comprehensive team management.
Self Service IVR
Alleviate the need to provide alerts, allow customers to leverage self-service updates.
Click-to-Dial
Quickly trigger support calls from Zendesk, with the click of a mouse.
Link-to-Call
Link your call details to leads, cases, records or transactions.
Automated Ticket Creation
Generate new Zendesk tickets instantly from chats and more.
Post-Media Updates
Ensure call and agent details map post engagement in your CRM.
Multichannel Screen Pops
Benefit from dynamic screen pops regardless of media type.
Scheduled Calls
Trigger scheduled calls & tasks in Contivio
Post-Call Surveys
Rate team and agent performance through IVR and SMS surveys.
Adaptive Routing
Route your VIP customers directly to the right Support rep.
So many ways to stay in contact
Phone
Email
SMS / MMS
Live Chat
So many resources at your fingertips
In House Agents
Work from Home Agents
IVR Self Service
Global Reliability
Engage Across All Channels From Anywhere
You now have the flexibility to transform any mobile device into a fully fledged cloud contact center solution.
With the Contivio Mobile App, answer and dial calls effortlessly through an intuitive toolbar right on your mobile device, all while maintaining CRM integrations. The mobile app encompasses all standard functionalities such as call transferring, personal voicemail, call hold, call scripts, conferencing, and more.
Contact Sales
The Contivio Mobile App is your gateway to a world of mobile messaging possibilities.
In today’s ever-evolving business landscape, it’s crucial for agents to stay agile and creative when engaging with prospects and customers. Our SMS/MMS package, accessible from your mobile device, allows your agents to send and receive messages anytime, anywhere, ensuring that you can maintain a strong connection with your audience.
Contact Sales
With Contivio, delivering a truly personalized customer experience is a breeze.
Our mobile app dynamically routes chat conversations to ensure each chat is tailored to the customer’s unique needs, and it’s routed to the most qualified agent available in the queue, even when you’re not at your desk. Plus, all chat conversations are automatically stored in your CRM, keeping your customer records up-to-date and accessible no matter where you are.
Contact Sales
With the Contivio Mobile App, you’re not just managing your team; you’re actively contributing to their success from anywhere, anytime.
In today’s fast-paced business environment, it’s essential for managers to keep their finger on the pulse of the contact center, regardless of their location. With the Contivio Mobile App, advanced supervisor functions empower team leads to stay actively involved no matter where they are. Whether you’re at the office, working remotely, or on the go, our mobile app ensures that you’re always connected to your team’s performance.
Contact Sales
Your customer relationship management is at the heart of your contact center experience.
What truly sets our integrations apart is the ability to push data back to your CRM in real-time. The Contivio Mobile App is your key to maintaining a seamless connection between your contact center and your CRM, enabling you to manage interactions and keep your data in perfect harmony, no matter where you are.
Contact Sales
Voice & Voicemail Mobile
You now have the flexibility to transform any mobile device into a fully fledged cloud contact center solution.
With the Contivio Mobile App, answer and dial calls effortlessly through an intuitive toolbar right on your mobile device, all while maintaining CRM integrations. The mobile app encompasses all standard functionalities such as call transferring, personal voicemail, call hold, call scripts, conferencing, and more.
SMS & MMS
The Contivio Mobile App is your gateway to a world of mobile messaging possibilities.
In today’s ever-evolving business landscape, it’s crucial for agents to stay agile and creative when engaging with prospects and customers. Our SMS/MMS package, accessible from your mobile device, allows your agents to send and receive messages anytime, anywhere, ensuring that you can maintain a strong connection with your audience.
Live Chat
With Contivio, delivering a truly personalized customer experience is a breeze.
Our mobile app dynamically routes chat conversations to ensure each chat is tailored to the customer’s unique needs, and it’s routed to the most qualified agent available in the queue, even when you’re not at your desk. Plus, all chat conversations are automatically stored in your CRM, keeping your customer records up-to-date and accessible no matter where you are.
Supervisors
With the Contivio Mobile App, you’re not just managing your team; you’re actively contributing to their success from anywhere, anytime.
In today’s fast-paced business environment, it’s essential for managers to keep their finger on the pulse of the contact center, regardless of their location. With the Contivio Mobile App, advanced supervisor functions empower team leads to stay actively involved no matter where they are. Whether you’re at the office, working remotely, or on the go, our mobile app ensures that you’re always connected to your team’s performance.
CRM Integrations
Your customer relationship management is at the heart of your contact center experience.
What truly sets our integrations apart is the ability to push data back to your CRM in real-time. The Contivio Mobile App is your key to maintaining a seamless connection between your contact center and your CRM, enabling you to manage interactions and keep your data in perfect harmony, no matter where you are.
Effortless Integration, Intelligent Support
Transform Customer Interactions and Boost Efficiency with Contivio's Omnichannel Contact Center Solution
THE RESULTS
Case Studies
I wish we made the decision to use Contivio sooner. We love everything about the product, including their ongoing support.
Our team loves using Contivio simply put. They have hit the mark on any promise ever made and continue to exceed expectations.
We’re are able to get valuable insights into our workforce. With these finding our revenue increased by applying what we learned.
Contivio really makes an impact for our agents on every call. The NetSuite integration is always reliable which is a bonus for us.
Contivio has helped us improve two key metrics, call handling times & staff productivity.
Contivio’s Salesforce Power Dialer has been a real game-changer for our Sales team.
THE RESULTS
Case Studies
GET STARTED
Transform Your CRM Into a Contact Center
Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?
