Contivio’s Contact Center in the Cloud enables telesales and inbound sales teams to increase close rates and sales productivity. Sales inquiries (across Voice, Live Chat, SMS/MMS) can also be routed and screen popped to the sales professional most likely to close the deal based on product knowledge or areas of expertise, prospect data can be leveraged to enable up-selling, and marketing ROI is improved by increasing the opportunities for cross-selling and ensuring web leads don’t become stale.

For more heavy outbound-centric teams, Contivio’s Click-to-Dial, CRM Scheduled Calls, and Auto dialing tools drive productivity and profitability while ensuring compliance to regulations.

Whether your support team consists of a handful of staff, at home agents, or hundreds deployed globally, Contivio’s Contact Center & Telephony solution is a true game changer. Through the IVR and/or the dynamic ACD based routing capabilities, support issues (across all channels) are always routed to the most qualified agents first at screen popped in your CRM.

At the foundation of any successful business lies quality support agents, hence, the need to adequately deploy the right solution. Leverage the power of Contivio’s Practical Cloud AI to provide best-in-class support (across multiple channels). Allow your support staff to benefit from tools to close more support tickets - the first time around.

Debt recovery and debt management is always challenging. With Contivio’s Power Dialer you can focus on your contact center performance and eliminate the hassle and high costs of monitoring debtors lists. Through dynamic list syncing within your CRM, Contivio will automatically queue up debtors to contact real-time.

If your agents are currently making manual calls to debtors, you're losing valuable time and money as they repeatedly call answering machines, rarely connecting with a live person. With the Contivio solution, you can eliminate these unnecessary costs by allowing the dialer to drive outbound logic.

Contivio provides a wealth of historical reporting with extensive filtering capabilities. Reports are generated on-the-fly and can be selected by date interval, agents, agent groups, queues and media type. Reports are accessible through the supervisor agent ad-hoc, or emailed automatically. For on-demand tracking supervisors can lean on comprehensive real-time dashboards, call recording, monitor, whisper & barge-in tools across any device.

Real time monitoring and reporting provides critical contact center metrics and gives supervisors the ability to manage their agent teams effectively. Keep your teams productive and help drive staff behavior across the board.

Contivio is more than your total contact center solution, our integrated PBX functionality means Contivio is also your complete telephony solution. Seamlessly integrated with Contvio Contact Center Platform, PBX staff can take and make calls from their device of choice using a “Contivio PBX” account. PBX staff will also have global presence across the system in it’s entirety with shortcuts to dial internally via extensions and speed dials.

At Contivio we see the value in having all team members on a single system so it’s easy to place calls internally. For employees who simply want to make and take calls direct, and have access to personal voicemail, our PBX plan is the perfect fit - at a great price point!